Terms of sale

Who you are buying from

The seller is Ciara Beatty, trading as Luma3D.

Email: hello@luma3d.shop
Telephone: 01767 848974

Choosing your objects

Our objects are made to order in England. Check the product, size, quantity, colour and any leather finish before placing your order. The product page describes what is included; a complete set contains the listed pieces in one chosen colour. You can add individual pieces separately.

Christmas pieces described as wood-filled use filament containing 40% recycled wood. They are 3D printed objects, not solid wood. Screens and lighting can affect how a colour appears; product descriptions and dimensions form part of your order.

Where a styled visualisation is used, it is labelled. Accessories used to style a photograph are included only when the product description says so.

A Bespoke Design enquiry is a conversation, not an order. Any bespoke project will have its own agreed specification, price and applicable terms before work begins.

Prices and payment

Prices are in pounds sterling and include any applicable taxes. Delivery is separate unless your order qualifies for free delivery. Checkout shows the payment methods available, any agreed discount and the total before you place the order.

Payment is handled through Shopify checkout. The amount payable and delivery information are shown before you confirm payment.

We accept your order when we send the order confirmation. Please keep this for your records and tell us promptly if anything is incorrect. If we cannot supply an order, we will contact you and refund any payment for the goods we cannot supply and any related delivery charge.

Making and delivering your order

Delivery takes 3–5 days. We deliver in the UK only. Read the delivery policy before ordering.

We remain responsible for your goods until they reach you or someone you have nominated to receive them.

Changes, returns and your rights

Our returns and cancellation policy explains how to request a change, cancel or return an order. The 24-hour window for changes before production does not limit your legal rights.

We must supply goods that meet your consumer rights. Nothing in these terms excludes or restricts those rights.

Please contact hello@luma3d.shop if something is wrong or you want to make a complaint. Include your order number and what has happened so we can work with you to resolve it.

Your information

Our privacy notice explains how we use your information to respond to enquiries and handle orders.