Frequently asked questions

Choose an object and any available options on its product page, add it to your bag, then continue to Shopify checkout to complete your order.

Yes. Each piece is made to order in England, then hand finished in small batches.

Available options are listed on each product page. Sets are made in the colour selected for that set; to combine different designs or colours, add the individual pieces to your bag.

Yes. Visit our Bespoke Design page to tell us what you have in mind.

We currently deliver within the United Kingdom. Delivery takes 3–5 days. See the delivery details for the full policy.

UK delivery is £4.99 for orders up to £14.95, £6.99 for £14.96–£34.95, and £10.99 for £34.96–£150. Orders over £150 qualify for free delivery. The final charge is shown at checkout. See delivery details.

Please see our returns and cancellations policy for the process and timescales.

Our objects are designed and made in England. They are 3D printed and hand finished in small batches.

The Christmas collection uses wood-filled PLA filament containing 40% recycled wood. Each piece has its own printed surface and subtle variations from making and hand finishing.

Keep them indoors, away from heat, water and strong direct sunlight. Dust gently with a soft, dry cloth. See Delivery & care for more guidance.

No. Woodland Glow is designed for LED tea lights only. Never use a flame candle, and follow the care and safety guidance supplied with the product.

No. Luma Christmas pieces are decorations, not toys. Keep small parts and hanging cords out of reach of young children.